Exercices

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Question 1

A business manager meets one of his good customers in September; the latter explains that his daughter is returning to school and she would need a tablet.


Would you not have one to give her?

Yes No

Question 2

A sales manager presents a very comprehensive service proposal to the corporate services manager in a care facility, and this presentation is very voluminous and includes a lot of videos.

At the end of the meeting, the manager is interested but she would like to have all the elements that were presented to her on an external hard drive because her computer doesn’t have the capacity to store so much information.


Can he give her an external hard drive?

Yes No

Question 3

SPEEDSERVICE has been in discussions for months with BIGCORPORATION, which could sign an important contract for the supply of meals.

At the end of a negotiation session, BIGCORPORATION’s negotiator sets out a new request: this would be a very favorable element if SPEEDSERVICE offered to the BIGCORPORATION employee representative committee a home meal service that could be of benefit to all the employees of the company.


Can SPEEDSERVICE accept this request?

Yes No

Question 4

The manager of a restaurant needs to strengthen the power lines of his kitchens because the current installation breaks all the time.

The employee of the electricity company cannot intervene before two weeks...

But he can intervene the next week against an invitation to free dinner for two.


Can the manager accept?

Yes No

Question 5

Pablo runs a business that delivers meals at home. Luis is the head of the city’s municipal services in charge of the control of the proper application of health standards by restaurants. They play football together every Sunday.

One day Luis asks Pablo if he can lend him the delivery van of the company for the move of his son during his closing day.


Can Pablo accept?

Yes No

Question 6

Pierre is negotiating a contract renewal with BIGCORPORATION to manage his corporate restaurant. To support his offer, he invites the entire selection team for lunch in one of the Group’s restaurant.


Can he do it?

Yes No

Question 7

Paul is in charge of BELLECOMPAGNIE's corporate restaurant. The assistant of the CEO of BELLECOMPAGNIE contacted him to ask if he could prepare the cake for his daughter’s wedding.


Question 8

Pietro, the manager of a gourmet restaurant, has an acquaintance that works in the administrative services of the city council. Being of foreign origin, he would like his wife to join him but the administrative procedures are long and complicated. His contact calls him and asks for a service: "I absolutely have to organize my wedding anniversary in the best restaurant of the city but they tell me that there is no place for a month. If you can help me to have a reservation next week, I'll owe you that, besides, we have to talk about your wife's file."


Question 9

John is in charge of an airport restaurant. In order to maintain a good relationship with the police commissioner of the airport, he regularly invites him for lunch. One day the commissioner suggests they have the next meal in the evening with their respective spouses.


Should John accept the invitation?

Yes No

Question 10

A business manager comes to consult you: he has a doubt regarding compliance because his wife has just accepted an assistant position in the temporary employment agency with which you work regularly.


Is it possible?

Yes No

Question 11

The city of Belleville is launching a major sports promotional campaign among young people. It is seeking the support of Elior. In return, it promises to entrust Elior with the management of the city canteens.


Can Elior accept?

Yes No

Question 12

In addition, compliance is important for Pierre's client. He asks for a copy of the Integrity Guide.


Can Pierre give it to him?

Yes No

Question 13

David runs a corporate restaurant. Relationships have always been good with the client's teams and with their management. For the end of the year, he wants to give a gift to the people with whom he has a daily relationship.  A friend sells promotional items, he orders twenty usb keys marked Elior and distributes them to the client's teams.



Is it allowed?

Yes No

Question 14

David runs a corporate restaurant. Relationships have always been good with the client's teams and with their management. For the end of the year, he wants to give a gift to the people with whom he has a daily relationship.  He brings a box of champagne to share during a reception and he gives each guest a box of six macaroons.



Is it allowed?

Yes No

Question 15

David runs a corporate restaurant. Relationships have always been good with the client's teams and with their management. For the end of the year, he wants to give a gift to the people with whom he has a daily relationship. He brings ten magnums of champagne and he manages to have them put in the trunk of the cars of the ten most interesting people for him.


Is it allowed?

Yes No